Privacy policy

Privacy Policy & Global Data Protection Standards

1. Introduction to Our Privacy Commitment

Welcome to 3D Carpenter Point™. We understand that privacy is a major concern for online shoppers today. As a brand that has served the interior design and hardware industry for over 50 years, we know that long-term business is built on trust, integrity, and transparency. This Privacy Policy is designed to inform you—our valued customer—about how we collect, use, manage, and protect your personal information when you visit or make a purchase from our official website: www.3dcarpenterpoint.com.

Whether you are a professional contractor looking for bulk SS Louver Clips, an architect seeking specialized Industrial Adhesives, or a homeowner looking for modern interior solutions, your data security is our top priority. We comply with the latest digital privacy laws and Google Merchant Center requirements to ensure a safe shopping environment.

2. The Information We Collect

To provide you with high-quality interior hardware and professional design services, we collect various types of information. This collection happens in two ways: information you provide to us directly and information we collect automatically.

A. Personal Information Provided by You

When you interact with the Site, we collect "Order Information" which is necessary to fulfill your request. This includes:

  • Identity Data: Your full name and professional title (if applicable).

  • Contact Data: Your active email address and primary phone number (+91 7017617183). This is vital for order updates and shipping coordination.

  • Transaction Data: Billing address, shipping address, and proof of purchase.

  • Payment Information: While we use secure third-party processors, we collect data required to initiate the transaction, such as payment method preference.

B. Automatically Collected Information (Device Data)

When you browse our catalog of interior products, our system automatically collects "Device Information." This helps us improve the website’s speed and performance. This data includes:

  • Web Browser Details: Which browser you are using (Chrome, Safari, Firefox, etc.).

  • IP Address: To identify your general location for shipping calculations and fraud prevention.

  • Time Zone: To ensure our support team communicates with you at appropriate times.

  • Cookies: Small data files placed on your device to remember your cart items and preferences.

  • Log Files: These track actions occurring on the Site, including your movement between different hardware categories (e.g., moving from 'Adhesives' to 'Louver Patti').

3. How We Use Your Personal Information

At 3D Carpenter Point™, we do not collect data just for the sake of it. Every piece of information has a specific purpose aimed at improving your experience.

A. Order Fulfillment

The primary use of your data is to process and deliver your orders. This includes:

  • Processing your payment through secure, encrypted gateways.

  • Arranging for logistics and shipping through our trusted partners like Delhivery, BlueDart, or international export carriers.

  • Providing you with invoices, tax receipts, and order confirmations.

B. Communication and Support

We use your contact details to keep you informed. If there is a delay in your shipment or a question about your design consultation, our team will reach out to you directly. We also use this to answer any technical queries you may have about our SS Nails, GI Clamps, or PU Foam Sealants.

C. Risk and Fraud Prevention

To comply with Google Merchant Center and banking regulations, we use your IP address and order details to screen for potential risk or fraud. This protects both our business and your financial security.

D. Personalized Experience

Based on the products you view, we may show you advertisements or provide information about new arrivals in our interior hardware range that match your professional interests.

4. Data Retention and Storage

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Keeping these records helps us assist you with future warranty claims, re-ordering the same hardware specifications, or verifying your 50-year history with our brand.

We store all digital data on secure servers provided by Shopify, which uses advanced firewalls and encryption to prevent unauthorized access.

5. Sharing Your Personal Information with Third Parties

We believe in total transparency. We do not sell, rent, or trade your personal data to third-party marketing companies. We only share your information with trusted "Service Providers" who are essential to our operations:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy].

  • Logistics Partners: Your name, address, and phone number are shared with couriers to ensure that your hardware reaches the correct location in Okhla, New Delhi, or any other part of the world.

  • Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

6. Behavioral Advertising and Marketing

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This is common practice for professional e-commerce sites to help customers find relevant tools.

You can opt-out of targeted advertising by using the following links:

7. Data Security and SSL Encryption

Your security is our 50-year legacy's promise. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

8. Your Legal Rights

Regardless of where you are located, 3D Carpenter Point™ respects your right to control your data.

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Correction: You can ask us to update or correct any inaccurate information.

  • Deletion: You have the right to request that we erase your personal data from our systems (The "Right to be Forgotten").

  • Withdraw Consent: If you have signed up for our newsletter, you can unsubscribe at any time using the link in the email.

To exercise any of these rights, please contact our Data Protection Officer at dcarpenterpointdelhi@rediffmail.com.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. As a manufacturer of industrial hardware and interior design products, our services are strictly for adults and professional entities.

10. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page frequently to stay informed.

11. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at dcarpenterpointdelhi@rediffmail.com or by mail using the details provided below:

Brand Name: 3D Carpenter Point™

Proprietor: Mohd Wajid

Address: 2F, R-30, Gali-8, Al Noor Masjid, Joga Bai Extn, New Delhi, Delhi-110025, India.

 Phone: +91 7017617183